Getting Started :: Troubleshooting

Diagnostic — Server Access

 Check the network connection

Ensure that the PC is connected to the server using the Microsoft TCP/IP networking software supplied with Windows. Open a DOS command prompt window and type in the ping command, using the server's network address or hostname in place of the xxx.xxx.xxx.xxx:

C:\ ping xxx.xxx.xxx.xxx

The output should indicate that ping has reached the server. If not, the redirector will not be able to use the server.

Check the IP routing table

If there is more than one default route, the redirector may not be able to determine a correct static route to the server.

To see the IP routing table:

1. For Windows XP/2003/2000/NT, log into an account with administrator privileges.

2. Open a DOS command prompt.

3. Type the command route print.

In the command's output, the default routes appear at the top and show a Network Address value of 0.0.0.0. If the PC has more than one default route, the redirector may not be able to access a server that is not on the same subnet.

Verify DNS resolution of server's hostname

If you are using a hostname to configure the Serial/IP COM port, perform the 'ping' test above using the hostname instead of the IP address.

To verify that DNS can resolve a hostname:

1. Open the Windows Command Prompt application.

2. Type: nslookup <hostname>

3. If the nslookup command is unable to associate an IP address to your hostname, then the redirector will also not be able to resolve the IP address.