Getting Started :: Troubleshooting

Diagnostic — Server Connection

Use "telnet" to connect to the server (if it supports Telnet)

If the server supports Telnet protocol:

1. Open the Windows Command Prompt application.

2. Type telnet followed by the IP address and TCP port number, e.g.
   
   telnet 10.0.0.250 7000

3. If the connection succeeds, you should be able to manually interact with the modem or serial device that the server provides at that TCP port number.

4. If the server requires a user login, verify that the username and password that work here are the same as those configured in the Serial/IPControl Panel.