Using the Redirector :: The Configuration Wizard

Status Panel Messages

Normal progress messages

Connected to server

• The TCP connection to the server has been established.

• If encryption is being used, SSL/TLS negotiation has succeed, including any related certificate processing.

Telnet protocol detected

• The server has responded to the Wizard's attempt to use the Telnet protocol.

• The Wizard has determined if the server's implementation of Telnet uses CR padding.

COM Port Control support detected

• The server has indicated that it supports the COM Port Control option of the Telnet protocol.

Server signature <signature>

• Shows the signature sent by the server via the COM Port Control protocol.

• Signature information varies according to server manufacturer and model.

Session completed

• The Wizard has finished interactions with the server.

Connection error messages

Client not licensed for this server

• The license key being used by the redirector restricts use to a specific server manufacturer and/or model, and this server does not qualify.

• Occurs when using an OEM version of the redirector with an unsupported server.

Server connection failure
Error connecting to <server IP address>
Error sending data

• The IP Address and/or TCP Port Number may be incorrect.

• If IP Address contains a hostname, the redirector may have encountered a failure to resolve the hostname due to a problem with domain name service (DNS) on this network.

• If the Use Encryption option is selected, the server may not be negotiating an SSL/TLS connection or is not receiving/accepting the redirector's certificate.

User authentication error messages

Server expecting username

• The Wizard has detected a login prompt, but the Username setting is blank.

Server expecting password

• The Wizard has detected a password prompt, but the Password setting is blank.

Username and/or password incorrect

• The server is not accepting the values provided for Username and/or Password.

• The server may be requiring that the username include the Windows domain, but the advanced option Include Domain in Credentials is not enabled. details

No login/password prompts received from the server

• The settings for Username and/or Password are not blank, but the server has not issued a login prompt, probably because the server is not configured to require a login.

Server requires username/password login

• The Wizard has detected a login prompt, but Use Credentials From has not been selected in the Control Panel. details

"Prompt at Login" selected but no credentials present

• In the Control Panel, Prompt at Login has been selected but no credentials have yet been entered. details

"Windows Credentials" selected but no credentials present

• In the Control Panel, Use Windows Credentials has been selected but no credentials have been stored. This occurs when no user login has occurred since this setting was made. details

 Notes

If error messages occur, the Log panel often provides helpful information. details

To copy the contents of the Status (and Log) panels to the Windows clipboard, use the Copy button.

  Related Topics

Using the Configuration Wizard

Log Panel Messages