Getting Started :: Troubleshooting

Recommended Approach

  1. Review the topic Checklist for All Applications to check for special needs your application may have and recommended settings.

  2. Use the Serial/IP Configuration Wizard if possible.

  3. If the application is unable to use the server at all, use the procedures that follow in this section, starting with Server Access.

  4. Use the Activity and Trace features of the Serial/IP Port Monitor to obtain more detailed information about the problem.

  5. Check the Frequently Asked Questions on the Tactical Software web site.

Tips

Server failures are by far the most common type of problem encountered.  Unless the problem obviously involves the redirector, incorrect server configuration is the most likely underlying problem.